Shipping & Returns Policy
Effective date: August 18, 2026
This Shipping & Returns Policy applies only to eligible physical products purchased directly through www.goodluckmoors.com. Books or products purchased through Amazon, Barnes & Noble, Google Play Books, or another third-party retailer must be handled through that retailer under its shipping, return, and refund procedures.
1. Order Processing
Direct Website orders are generally processed within 2–5 business days, excluding weekends and recognized holidays. Processing time is separate from carrier transit time. Certain made-to-order, preorder, limited-edition, or high-volume items may require additional time; any longer estimated processing period will be stated on the product page or communicated after the order is placed.
After an order ships, a confirmation and available tracking information will be sent to the email address provided at checkout. Customers are responsible for entering a complete and accurate shipping address. Address-change requests should be submitted immediately, but an address cannot be changed after the order has entered fulfillment or shipped.
2. Shipping Rates and Delivery Estimates
Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery dates are estimates, not guarantees, unless expressly stated. Carrier delays, severe weather, holidays, customs processing, labor disruptions, address errors, and other events outside our reasonable control may affect delivery.
If we cannot ship within the stated time—or, when no time is stated, within the period required by applicable law—we will notify the customer and provide the option to consent to the delay or cancel the unshipped order for a prompt refund.
3. International Orders
International shipping is available only when offered at checkout. The recipient is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless checkout expressly states otherwise. Customs processing may delay delivery. We are not responsible for a package refused because the recipient did not pay required import charges.
4. Lost, Delayed, or Misdelivered Packages
Customers should review tracking information and check with household members, neighbors, building staff, or the carrier when a package appears delayed or is marked delivered but cannot be located. Please contact us promptly—and no later than 7 days after the carrier marks a package delivered—so we can review the order and, where appropriate, assist with a carrier inquiry. Filing a claim does not guarantee replacement or refund when tracking confirms delivery to the address supplied at checkout, but we will evaluate each situation fairly and comply with applicable law.
5. Damaged, Defective, or Incorrect Items
Please inspect an order upon arrival. A damaged, defective, or incorrect item should be reported to info@goodluckmoors.com within 7 days of delivery. Include the order number, a description of the issue, and clear photographs of the product and packaging when possible. If the claim is approved, we will provide a replacement, refund, or other appropriate remedy and will cover reasonable return-shipping costs when a return is required.
6. Return Eligibility
An eligible physical product purchased directly through the Website may be returned within 30 calendar days after delivery. To qualify, the product must be unused, unworn, unwashed, undamaged, and in its original packaging with any tags, seals, accessories, and proof of purchase. Products returned with signs of use, wear, washing, damage, odor, alteration, or missing components may be refused or may receive a reduced refund where permitted by law.
A return must be authorized before it is shipped. To request authorization, email info@goodluckmoors.com with the order number, item to be returned, and reason for the request. Return instructions and the appropriate return address will be provided by email. Do not send a return to an address shown on a shipping label without authorization, because fulfillment locations may vary.
7. Non-Returnable Items
Unless the item arrives damaged, defective, or incorrect, the following items are not returnable:
8. Return Shipping
For a standard return based on preference, fit, color, or change of mind, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless the return results from our error or the product was damaged or defective when delivered. We recommend using a trackable shipping method and retaining the receipt. We are not responsible for an unauthorized return or a return package lost before it reaches the designated return location.
9. Refunds
After an authorized return is received and inspected, we will notify the customer whether the refund is approved. Approved refunds are issued to the original payment method, ordinarily within 5–10 business days after inspection. A bank or payment provider may require additional time to post the credit. Shipping charges, gift wrapping, customs duties, and similar charges are nonrefundable except where required by law or where the return resulted from our error.
10. Exchanges
Because inventory may be limited, direct exchanges are not guaranteed. The fastest way to obtain a different eligible item is generally to return the original item through the authorization process and place a new order. If an exchange is available, instructions will be provided by email.
11. Order Cancellations
A cancellation request should be emailed as soon as possible. We will make reasonable efforts to cancel an order that has not entered fulfillment, but cancellation is not guaranteed after processing begins. An order that has already shipped must follow the return procedure. Preorders and made-to-order items may be subject to additional cancellation terms disclosed before purchase.
12. Chargebacks and Customer Support
Customers are encouraged to contact us first so we can attempt to resolve an order issue. Nothing in this Policy limits any non-waivable rights available through a payment provider or applicable consumer-protection law. Fraudulent or abusive chargebacks may be disputed using order, delivery, and communication records.
13. Contact Us
For shipping, return, refund, or order questions, contact:
Email: info@goodluckmoors.com
Website: www.goodluckmoors.com
Location: Pennsylvania, USA
